Refund policy

At ROSEVOL, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you have any concerns about your purchase, please contact our customer service team.

1. Return Eligibility

To be eligible for a return, items must meet the following conditions:

Items must be unworn, unused, unwashed, and unaltered.
Items must be returned in their original condition and packaging.
Original tags and labels must remain attached, where applicable.
Proof of purchase or order information must be provided.

Items that show signs of wear, damage, washing, or alteration may not be eligible for a return.

2. Return Period

Please contact us within [14 days] of receiving your order to request a return.

To start a return, email us at:

rosevoldress@hotmail.com

Please include your order number and the reason for your return. Our customer service team will provide further instructions.

Please do not send items back without receiving return instructions from our team.

3. Non-Returnable Items

The following items may not be eligible for return:

Custom-made or personalized items.
Items that have been worn, washed, damaged, or altered.
Items returned without prior authorization.
Items marked as final sale, where applicable.

This policy does not affect any rights you may have under applicable consumer protection laws.

4. Damaged or Incorrect Items

If you receive an incorrect, defective, or damaged item, please contact us as soon as possible.

Please provide:

Your order number.
A description of the issue.
Clear photos showing the problem.

We will review your request and work with you to find an appropriate solution.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the refund approval or rejection.

Approved refunds will be issued to your original payment method.

Please allow [5–10 business days] for the refund to be processed by your payment provider. The time required for the funds to appear in your account may vary.

6. Return Shipping Costs

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

Original shipping fees are generally non-refundable unless required by applicable law or otherwise agreed by ROSEVOL.

7. Exchanges

If you need a different size or style, please contact our customer service team. Exchange requests are subject to product availability and our return eligibility requirements.